7. Do all the eligible adults in my household need to complete individual applications?
No. Eligible persons of the same household can register for this scheme on one application form. Each person must supply relevant proof of residence. They will each receive an individual Air Discount Scheme card.
8. The system is not recognising my card details, do you know why?
We would need to check your card status on our system, but most commonly it is because the card details have been entered incorrectly. ADS should be in capital letters followed by 13 digits with no spaces and correct Pin number.
9. My child is now 16 do they now need their own card?
Everyone who is 16 and over and lives in an eligible area, needs to have their own card. If they have not received an application pack from us before their 16th birthday please contact us to request one.